FREQUENTLY ASKED QUESTIONS

HOW MUCH DOES THE VASE WEIGHT?

The vase is made out of a single piece of marble, therefore it weights around 25Kg.

Please be careful to place it on solid surfaces to avoid breakage. Avoid placing it on glass and other fragile surfaces that are likely to break due to the weight.

HOW LONG WILL THE SHIPPING TAKE?

Each vase is bespoke and produced to order by our artisans in Spain. This uniqueness means slightly longer delivery times. Please, allow 4-5 weeks delivery time once the ordered has been placed.

We understand you might be impatient to see you vase! Feel free to ask for updates, we can send you pictures of how your vase is being produced, we are sure you will love this! 

DO YOU SHIP INTERNATIONALLY?

Yes, we do. Shipping prices vary with desitnation. Please note, all shipping charges are responsibility of the buyer.

Orders travelling outside the EU may be subject to customs fees or import duties upon delivery and is beyond the control of Ahsayane Studio. While this does not always happen, it is a possibility. These are duties and taxes charged in your country and are not related to Ahsayane Studio specifically, therefore we cannot predict what they may be. All duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Ahsayane Studio for any reason.

CAN I TRACK MY SHIPMENT?

We do send our parcels with the same care that we create them. We use tracked & signed delivery services whenever available and insure our shipments. You will be provided with all the details about the delivery once the order has been placed.

MY ITEM HAS NOT ARRIVED, WHAT CAN I DO?

All our shipments are insured; in the unlikely case your parcel is missing we will make sure a new one will be provided as soon as possible, of course without additional cost.

WHY CANNOT I BUY IN MY CURRENCY?

All prices are in Pound Sterling (GBP / £) because we are based in London, United Kingdom.

WHAT FORMS OF PAYMENT DO YOU ACCEPT? IS IT SAFE PAYMENT?

We accept credit and debit card payment, all major cards accepted: Visa, MasterCard, American Express. This store uses Stripe to process all orders. It has PCI Service Provider Level 1. This is the most stringent level of certification available.

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Our pieces are made to order therefore we do not accept returns. 

I STILL HAVE QUESTIONS…

Drop us a line at orders@ahsayane.com, we are here to help!